The Certified e-mail (Pec - Posta Elettronica Certificata) represents the communication tool par excellence of the digital administration: it responds to simplification, efficiency and low costs criteria, according to the e-government plans of the last decade. The communication channel fulfills the the need of instant, transparent and low costs relations arriving from the citizens, as well as the need of data authenticity and unalterability of the Public Administration.
The adoption of Pec guarantees a better communication flow among the Public Administration, citizens and companies, compared to the tradition one, as well as full legal value, that other tools - e.g. ordinary e-mail - cannot ensure.
This type of communication has institutional characteristics, such as the sender's certain identification and contents integrity, creating a common image of a closer relationship with the Public Administration.
Citizens may request the activation of a certified e-mail account, Cec-Pac - as provided for by 6 May 2009 decree of the President of the Council of Ministers - to the Department for the digitization of Public Administration and for technology innovation. The application form can be filled in on https://www.postacertificata.gov.it.
The service is free of chrge for all citizens of age and guarantees an exclusive communication channel between the PA and the citizen.