The Certified e-mail (Pec - Posta Elettronica Certificata) represents the communication tool par excellence of the digital administration: it responds to simplification, efficiency and low costs criteria, according to the e-government plans of the last decade. The communication channel fulfills the the need of instant, transparent and low costs relations arriving from the citizens, as well as the need of data authenticity and unalterability of the Public Administration.
The adoption of Pec guarantees a better communication flow among the Public Administration, citizens and companies, compared to the tradition one, as well as full legal value, that other tools - e.g. ordinary e-mail - cannot ensure.
This type of communication has institutional characteristics, such as the sender's certain identification and contents integrity, creating a common image of a closer relationship with the Public Administration.
The Certified e-mail (Pec - Posta Elettronica Certificata) is a special type of e-mail that guarantees sending and delivery of electronic messages and attachments with a delivery confirmation, as provided for by article no. 48 of Dlgs 82/2005. The sender receives a legal proof of the message delivery, represented by an electronic receipt with date and time. Compared to registered mail, the added value lies in the certification also of the message content.
As an exchange tool of documents among administrations, Pec has been extended to companies, professionals and citizens. In order to ease the dialogue with the Public Administration, every citizen has to right to activate the certified e-mail. The Certifiied Electronic Communication between the PA and citizens, Cec-Pac, is a free-of-charge modality for the citizen that allows to dialogue exclusively with the PA.